Tisserin Coquet

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Terms and conditions of sale


This is an automatic translation from the original page written in French. These terms and conditions apply between,
on the one hand, the micro-enterprise Chloé Fourtune EI, owner of the online sales site: www.tisserincoquet.fr hereinafter referred to as “Tisserin Coquet” and,
on the other hand, non-commercial individuals wishing to make a purchase on the Tisserin Coquet site, hereinafter referred to as the “Customer”.

“Tisserin Coquet” and the “Customer” are collectively referred to as “the Parties”.
The Parties agree that the applicable terms and conditions of sale are those made available to the Customer on the www.tisserincoquet.fr website when the order is placed.

If a condition is lacking, it will be governed by the practices in force in the distance selling sector in France. Tisserin Coquet reserves the right to modify these terms and conditions of sale in accordance with changes in French law and jurisprudence. Nevertheless, the general sales conditions will be those applied at the time of the order.


These general terms and conditions of sale define the contractual relationship between the parties, including order placement, payment, order confirmation and delivery.


Head office :
Chloé Fourtune “Tisserin Coquet” (Coquet Weaver)
223 rue de Paris, 93100 Montreuil, France

SIRET: 809 067 010 00011


Users can order from the online catalog (there is no paper catalog).

The customer can choose items directly on each page and indicate the quantity required. You can access your order via the shopping cart at the top right of the page. The order is the subject of a summary which includes the elements specific to the products/objects in the order. Once the basket is displayed, the customer can either :
– Confirm your order by choosing your payment method;
– change the quantity of an item ;
– delete an item by updating the order ;
– delete the entire order.

The Customer must provide a valid delivery address or, if applicable, a valid e-mail address – in the event that the address provided does not enable the order to be delivered correctly, resulting in the order being returned, the Customer will be responsible for resending the parcel.

Validation of the order implies unreserved acceptance of the special conditions of sale specific to each of the products/objects in the order (name, price, color, weight, quantity, special features of the products).
The customer acknowledges that he/she is aware of and accepts the fixed delivery charge.
It is also stipulated that the sales contract is only formed once full payment for the order has been received by our bank. Once payment has been validated, Tisserin Coquet will send confirmation of the order by e-mail to the address communicated by the Customer.

In the event that a product is no longer available for sale, Tisserin Coquet undertakes to immediately notify the Customer by e-mail, who will have the option of requesting, within 7 days, the replacement of the product by another of his choice at an equivalent price, or to be reimbursed for the price of the missing product.

The Customer may not resell the products. Any order placed by a Customer is for personal use or for the personal use of the person in whose name the delivery is to be made.
The customer is solely responsible for the effective payment of the products purchased and for the details transmitted for delivery.


Customers can pay for their purchases by the following means:

  • Credit card (via Paypal module)
  • Paypal account
  • Bank transfer

If payment is made by Paypal, the Customer must enter his/her bank details and credit card information on the secure Paypal site.

If the Customer already has a Paypal account, he can pay directly with his Paypal account. They will then receive confirmation of their order by e-mail.

The delivery time will be longer in the case of payment by bank transfer (dispatch subject to collection).

We do not offer payment on delivery (cash on delivery) or by cheque.

Customers warrant that they are fully entitled to use a credit card and that the credit card provides access to sufficient funds to cover all costs associated with placing an order on the tisserincoquet.fr website. Only persons legally capable of entering into contracts concerning the goods and services offered on the site may order from the tisserincoquet.fr site.


The prices displayed on the site are in EUROS and are exclusive of tax (VAT not applicable , article 293 B of the French General Tax Code(CGI)).

The price of the articles is the one mentioned on the site.

This amount depends on the weight of the order and the country of delivery.


Tisserin Coquet will systematically confirm your order and its shipment by email.
For all payments by credit card or Paypal account, the validation of the payment by Paypal will be considered as proof of the sales contract.


Tisserin Coquet undertakes to deliver the items ordered as soon as possible, and within a maximum of 30 days, as evidenced by the postmark.

The delivery time is 3 to 5 working days for France.

Shipping costs are calculated according to weight.

The parcel is sent to the delivery address provided by the Customer – in the event that the address provided does not enable the order to be delivered correctly, resulting in the order being returned, the Customer will be responsible for resending the parcel.

Products will be sent by Lettre Suivie or SoColissimo (for orders over 3 cm thick).
The Customer will be delivered to the address registered at the time of the order.

Tisserin Coquet cannot be held responsible for any delivery problems, loss or damage to parcels which may be the responsibility of La Poste or SoColissimo.
In the event of loss or damage, an investigation will be systematically requested from La Poste or SoColissimo.


Shipping costs are all-inclusive and include transport, packaging and preparation.


Given the nature of the purchase, refunds are not possible for instant downloads (PDF templates).

In accordance with article L 121-20 of the French Consumer Code, the Customer has a period of fourteen (14) clear days from receipt of his order to exercise his right of withdrawal. In the event of exercising this right, the customer must return the purchase intact (unused) and in its original packaging, at his or her own expense. In particular, the purchase must not have been in contact with a smoking environment, which would make it impossible to sell it again.
The right of withdrawal cannot be exercised for books or any damaged, dented, stained or spoiled items.
Returns should preferably be made by Colissimo; Tisserin Coquet cannot be held responsible in the event of loss of the package.

Tisserin Coquet will reimburse the Customer no later than 30 days following the date of withdrawal, by default by the same means of payment chosen at the time of the order (or any other method of reimbursement if specified in the return package).

In accordance with article L 121-20-2 of the French Consumer Code, the right of withdrawal cannot be exercised for any supply of goods made to the customer’s specifications or clearly personalized. Consequently, the Customer may not exercise his right of withdrawal for any order of products placed at the Customer’s request.


Tisserin Coquet is not responsible for errors in information transmitted by the Customer during the order process.
The products sold on the www.tisserincoquet.fr website are presented as accurately as possible. However, the Parties agree that the global networks making up the Internet are complex, with unequal transmission capacities, as well as their own usage policies, and that no one can guarantee the proper functioning of the Internet as a whole. Consequently, Tisserin Coquet cannot be held responsible for technical failures due to third parties that may alter the quality of colors, texts, sounds, images and conditions of accessibility to the www..tisserincoquet.fr site.

Tisserin Coquet makes every effort to facilitate Internet users’ access to its online sales site, and to secure the pages and information on its site, especially financial data. However, Tisserin Coquet cannot be held responsible by its customers and/or any Internet user wishing to access its site for the risks associated with using and browsing the Internet, in particular viral attacks (viruses, worms, Trojan horses), phishing (sending an e-mail to an Internet user inviting him to connect to a site that is a perfect copy of a site known or unknown to the Internet user, and requesting confidential information) and any other form of external intrusion or fraud possible through the use of networks constituting the Internet.


Tisserin Coquet guarantees that the products offered on its website under its own name are handmade in France, by Tisserin Coquet. Consequently, Tisserin Coquet cannot guarantee that the products offered on the site are completely free of defects.
Tisserin Coquet controls the quality of products sent by its suppliers. However, Tisserin Coquet cannot guarantee the quality of all products sent to it without the risk of damaging or altering the products themselves or their packaging.

However, in the event that the Customer is not satisfied with the product ordered, Tisserin Coquet undertakes to exchange the products ordered for any other product offered on the site www.tisserincoquet.fr for an amount equivalent to or greater than the value of the products returned (subject to written justification with, as the case may be, a supporting photograph).

The exchange request must be made within fifteen (15) clear days of receipt of the order by the Customer. The Customer shall return the products/objects of exchange at his own expense to the following address: Chloé Fourtune-Ravard, BP 133, 01170 Gex.
If the amount of the exchange exceeds the amount of the initial order, shipment of the new order will be subject to payment of the balance by the Customer.


Tisserin Coquet cannot, under any circumstances, be held responsible for the non-performance, poor performance, or delays in the performance of its contractual obligations, which would be due to the occurrence :
– a case of force majeure recognized by French law or courts, i.e. one or more unforeseen, irresistible events beyond the control of Tisserin Coquet;
– an act of God; acts of God include, but are not limited to, a stoppage in the supply of energy, an interruption in the electricity or telecommunications network, a strike by EDF, the data center or the parties to the contract, a governmental or legal restriction…

In the event of force majeure or acts of God lasting more than 30 days, the present contract may be terminated by the Customer without prior notice and without compensation.


The www.tisserincoquet.fr website is the exclusive property of the micro-enterprise Chloé Fourtune EI, and is governed by French law. Its registered office is located at 223 rue de Paris, 93100 Montreuil, France.
The general architecture, content, live and still images, sounds, processes, products and all other elements of the website are the exclusive property of Tisserin Coquet and its suppliers.

Any total or partial use, copy, reproduction, publication, downloading, display, transmission or distribution of this site without the authorization of Tisserin Coquet is prohibited and will be considered as an infringement of the provisions of the French Intellectual Property Code, unless expressly authorized by law.


Any clause deemed null or void by a change in law or jurisprudence shall be deemed unwritten. This shall not affect the validity of the other clauses of these general terms and conditions of sale.


The present terms and conditions are governed by French law, and in particular by law no. 2004-575 on confidence in the digital economy.
These general terms and conditions of sale apply to the whole of France and to the whole of the European Union insofar as the specific legislation in force in each member country is respected.

In the absence of amicable agreement, any dispute arising between the parties in connection with this contract will be referred to the Commercial Court of the defendant’s place of residence. French law will apply.


The information requested on the www.tisserincoquet.fr website is necessary for the registration and follow-up of your order.

In order to respect your privacy, the information you transmit to us is never given, sold or rented to other companies or organizations.

In compliance with the French Data Protection Act no. 78-17 of January 6, 1978, as amended, the data recorded on the www.tisserincoquet.fr website was declared to the CNIL under no. 1913327v0 on 16/12/2015.

In accordance with the same law, you have the right to modify, oppose, rectify and delete data concerning you. You can exercise this right by writing to Chloé Fourtune-Ravard, 223 rue de Paris, 93100 Montreuil, FRANCE.